UKBA: Postal biometric appointments only made online

The UK Border Agency has replaced the phone line for postal applicants in the UK who want to book appointments to enrol their biometric information.

From 1st February 2012, postal applicants will need to book these appointments online.

Before you can book an appointment online, you must register by creating a customer account on our ‘Apply online’ service. You will need a valid email address. You will then be sent password details, which will allow you to access your account and book your appointment.

For more information, see UK Border Agency’s Booking an appointment (postal applications) page at

Also from 1st February 2012, an email service will replace the UK Border Agency’s biometric residence permit helplines (0300 123 2412 and 0300 123 4699).

You will need to email: if there is an issue with the delivery of your biometric residence permit; if there is an error on your biometric residence permit; to report the loss or theft of a biometric residence permit; and if you are an employer or sponsor and you want to confirm that a biometric residence permit is valid.

If you do not have email access, you will be able to send your enquiries by Freepost to:
Returns Unit
PO Box 163
BS20 1AB.